support.emediamusic.comeMedia Music Support

Guest User | Sign In Support Center Home Knowledgebase Open a New Ticket Check Ticket Status Open a New Ticket Check Ticket Status Featured Questions What are your hours of operation? I’m not comfortable placing an order over the internet. Do you offer an alternative? I haven’t received an order confirmation by email. Did you get my order? How long must I wait? I want to send an order as a gift but I don’t want the recipient to know the prices. Is this possible? Can I include a gift message? How soon will my order ship? Search Downloads The latest versions of our programs can be downloaded from: www.emediamusic.com/software How Can We Help You? This page is designed to streamline support requests and better serve our customers. If you require assistance with your eMedia product, select “Open a New Ticket” and enter your name, email address, and software title, as well as a summary of your inquiry. We will not use this email address for anything other than providing technical support. You will receive a unique ticket number so that you can keep tabs on your support request. To check on the status of a ticket, select “Check Ticket Status”, then enter your assigned ticket number and email address. Please note, our office is staffed 9 a.m. - 5 p.m. Pacific Time, Monday - Friday. We are closed for most major US holidays and weekends. We can accept your ticket 24 hours a day, but may not be able to respond until the next business day. Didn't receive a reply? We always respond within 1 - 2 business days after you submit a ticket. If you haven’t received a response and it has been more than two business days, please check your spam/junk mail folder. If your e-mail provider/client offers the option of a white list, address book, or list of approved e-mail addresses, consider adding supportcenter@emediamusic.com to ensure you receive our communications. Copyright © 2021 eMedia Music Corp. - All rights reserved. Helpdesk software - powered by osTicket Please Wait! Please wait... it will take a second!...